A Web Content Management System (WCMS) is a software system which provides website authoring and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage the site's content with relative ease. Choosing a content management system is challenging. The tools range from high-end corporate solutions that do all you could ask for a hefty price tag down to inexpensive and free tools you set up and maintain yourself.

All the content management solutions in the world won't do you any good if your company can't afford it. These tools offer the same services that the more expensive solutions offer, but they don't include support and other services from the company selling them.

Content management software gives you the tools to manage your Web site the way you want to manage it. They provide templates and forms to make it easy to add and update content on the site.

The Web pages are all managed by different groups, and while they handle the work without a problem, some things slip through the cracks. When a product page changes, the old page is often linked to for months until a customer lets the Webmaster know. And while they have been through three redesigns of their content in the last three years, there are still pages that are in the design from three years ago.

CM systems provide the ability for content managers to approve and validate content before it goes live on the Web. Content management does provide value to companies who implement it. But software alone won't solve the problems that CMS tools claim to solve. You also need to implement social engineering, training, and incentive programs to get it up and running and solve the problems

The procedures are designed to do the following:

# Aid in easy storage and retrieval of data
# Reduce repetitive duplicate input
# Improve the ease of report writing
# Improve communication between users

It is then important to have a structured system for content creation, review and approval and enforce adherence to this system. This philosophy is not so different from the structured approach to business and document management that is reflected in the ISO Quality Management Systems.